Privacy Policy

Last Updated: 3rd May 2026

Welcome to the Privacy Policy of Thanksmam.

Thanksmam, including its website, mobile application, digital platforms, service network, and related services, is engaged in providing a technology-enabled platform that connects customers with service providers/professionals for various home, personal care, beauty, wellness, cleaning, repair, maintenance, caregiving, and other listed services.

This Privacy Policy explains how Thanksmam collects, uses, stores, processes, shares, protects, and discloses your personal data when you access or use our website, mobile application, platform, customer support channels, or any services offered through Thanksmam.

For the purpose of this Privacy Policy, the terms “Thanksmam,” “we,” “us,” and “our” refer to Thanksmam. The terms “you,” “your,” “user,” “customer,” or “service professional” refer to any person who accesses, uses, registers on, books services through, provides services through, or otherwise interacts with our platform.

By accessing or using Thanksmam, you confirm that you have read, understood, and agreed to this Privacy Policy.

1. Company Information

For privacy-related queries, service-related communication, or grievance redressal, you may contact us at:

Thanksmam

Primary Office:
6th Floor, A Block, PLATINA TOWER-2, TruWorx – 202, Sector 28, DLF Phase 1, Gurugram, Haryana 122008

Additional Office Address:
TOWER-C6, SUPERTECH ECO VILLAGE-1, Sector 1, Bisrakh Jalalpur, Greater Noida, Uttar Pradesh 201318, India

Additional Office Address:
Gali Number 11, Rahul Vihar 2nd, Pratap Vihar, Ghaziabad, Uttar Pradesh 201009, India

Phone: +91-9103880067
Email: info@thanksmam.in

2. Applicability of this Privacy Policy

This Privacy Policy applies to:

Customers who book or enquire about services through Thanksmam.

Service professionals, vendors, partners, or agencies who register with or provide services through Thanksmam.

Visitors who access our website, application, advertisements, social media pages, landing pages, or customer support channels.

Any individual whose personal data is collected, stored, or processed by Thanksmam in connection with our services.

This Policy applies to all personal data collected through online and offline interactions, including website forms, mobile app usage, phone calls, WhatsApp communication, email communication, service bookings, feedback, complaints, and customer support requests.

3. Personal Data We Collect

We may collect the following types of personal data from you:

3.1 Contact Information

Name
Mobile number
Email address
Home address
Service address
Billing address
Location details
Emergency contact details, where required for specific services

3.2 Identity and Profile Information

Full name
Profile photo, where uploaded
Gender, where required for service matching
Age or age range, where relevant
User ID, username, or account identifiers
Customer preferences
Service history
Saved addresses

3.3 Service Booking Information

Type of service requested
Preferred date and time
Service location
Special instructions
Images, videos, or documents shared for service assessment
Booking status
Assigned service professional
Service completion details
Customer ratings, feedback, and reviews

3.4 Service Professional / Partner Data

If you register as a service professional, partner, vendor, or agency with Thanksmam, we may collect:

Name
Mobile number
Email address
Address
Identity documents
Business details
Skill/category details
Experience details
Training or verification records
Bank account details for payouts
GST details, if applicable
Background verification information, where required
Profile photo
Location availability
Performance ratings and customer feedback

3.5 Payment and Transaction Data

Booking amount
Payment status
Transaction ID
Refund details
Wallet or coupon details, if applicable
Limited payment-related details provided by payment gateways
UPI ID or payment method reference, where applicable

We do not store your full card number, CVV, or sensitive payment credentials. Payments are processed through third-party payment gateways and banking partners.

3.6 Technical and Device Data

IP address
Device ID
Device type
Operating system
Browser type
App version
Access time
Pages viewed
Clicks and interactions
Crash logs
Location data, where permitted
Cookies and similar tracking data
Network and diagnostic information

3.7 Communication Data

Phone call records, where legally permitted and required for quality or dispute resolution
WhatsApp communication
Email communication
Chat support messages
Service instructions
Complaints and feedback
Survey responses
Promotional communication preferences

3.8 Marketing and Usage Data

Service interests
Search history on the platform
Offers viewed
Pages visited
Time spent on the platform
Booking patterns
Campaign engagement
Coupon usage
Advertisement interaction data
Customer preferences

4. How We Collect Personal Data

We collect personal data through the following methods:

4.1 Information You Provide Directly

You provide data when you:

Create an account
Book a service
Submit an enquiry
Contact customer support
Fill out forms
Make a payment
Share service instructions
Upload images or documents
Rate or review a service
Register as a service professional or partner
Participate in surveys, offers, promotions, or referral programs

4.2 Automatic Data Collection

When you use our website or application, we may automatically collect certain technical and usage data using:

Cookies
Pixel tags
Analytics tools
Server logs
Mobile SDKs
Device identifiers
Tracking technologies

4.3 Data from Third Parties

We may receive personal data from:

Payment gateways
Service professionals
Verification partners
Marketing partners
Analytics providers
Advertising platforms
Referral partners
Social media platforms
Publicly available sources
Affiliate or group entities, where applicable

5. How We Use Your Personal Data

We use your personal data for the following purposes:

To create and manage your account.

To verify your identity.

To process service bookings.

To assign suitable service professionals.

To provide, operate, and improve our services.

To communicate booking confirmations, updates, cancellations, refunds, and service-related messages.

To process payments, refunds, invoices, and transaction records.

To provide customer support.

To resolve complaints, disputes, and service quality issues.

To monitor service professional performance.

To conduct background checks or verification of service professionals, where applicable.

To personalize your experience on the platform.

To improve our website, mobile application, services, user experience, and business operations.

To send promotional messages, offers, service recommendations, and marketing communication, subject to applicable laws and your preferences.

To detect, prevent, and investigate fraud, misuse, unauthorized access, or illegal activity.

To comply with applicable laws, regulations, court orders, and government requests.

To enforce our Terms and Conditions, service policies, and agreements.

To protect the rights, safety, and security of Thanksmam, users, service professionals, employees, and third parties.

6. Consent

By using Thanksmam, creating an account, booking a service, registering as a service professional, submitting your information, or communicating with us, you consent to the collection, use, storage, processing, and sharing of your personal data in accordance with this Privacy Policy.

You may withdraw your consent by contacting us at info@thanksmam.in. However, withdrawal of consent may affect our ability to provide certain services to you.

For example, if you withdraw consent for location access, we may not be able to show nearby service availability or assign professionals accurately.

7. Location Data

Certain services may require access to your location to:

Show available services in your area
Assign nearby service professionals
Calculate service availability
Provide live service tracking, where applicable
Improve delivery and support operations
Prevent fraudulent bookings

You may disable location access from your device settings. However, some platform features may not function properly without location permission.

8. Cookies and Tracking Technologies

Thanksmam may use cookies and similar technologies to:

Remember your preferences
Keep you logged in
Understand how users interact with our platform
Improve website and app performance
Show relevant offers and advertisements
Measure marketing campaign performance
Prevent fraud and misuse

You may disable cookies through your browser settings. However, disabling cookies may affect certain features of our platform.

Third-party tools such as analytics providers, advertising networks, payment gateways, or social media platforms may also use cookies or similar technologies. Their use of data is governed by their respective privacy policies.

9. Sharing of Personal Data

We may share your personal data with the following parties where necessary:

9.1 Service Professionals and Partners

We may share your name, address, contact number, service requirements, booking details, and location with service professionals to enable them to provide the requested service.

9.2 Payment Gateways and Financial Partners

We may share transaction-related information with payment gateways, banks, UPI providers, refund processors, and financial service providers.

9.3 Technology and Hosting Providers

We may use third-party service providers for:

Cloud hosting
Database management
App infrastructure
SMS and WhatsApp communication
Email delivery
Customer support tools
Analytics
Security monitoring
Crash reporting
Payment processing

9.4 Marketing and Advertising Partners

We may share limited data with marketing platforms, ad networks, analytics providers, and campaign partners to improve our promotional activities and user experience.

9.5 Verification and Background Check Partners

For service professionals, we may share data with verification agencies, background check providers, or compliance partners.

9.6 Legal and Regulatory Authorities

We may disclose personal data when required by:

Law
Court order
Government authority
Police or law enforcement agencies
Regulatory bodies
Legal proceedings
Fraud prevention or security investigation

9.7 Business Transfers

If Thanksmam undergoes a merger, acquisition, restructuring, investment, sale of assets, or business transfer, your personal data may be transferred as part of that transaction.

We do not sell your personal data to third parties for direct monetary gain.

10. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

Secure servers
Encryption where applicable
Access controls
Password protection
Internal data handling policies
Restricted employee access
Security monitoring
Periodic review of systems and processes

However, no method of internet transmission or digital storage is completely secure. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

11. Data Retention

We retain your personal data for as long as necessary to:

Provide our services
Maintain your account
Complete transactions
Resolve disputes
Comply with legal obligations
Prevent fraud or misuse
Maintain business records
Enforce agreements and policies

After the required retention period, we may delete, anonymize, or aggregate your data in accordance with applicable laws and internal policies.

Transaction records, invoices, tax records, and dispute-related data may be retained for longer periods where required by law.

12. Your Rights

Subject to applicable law, you may have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your account or personal data
Withdraw consent
Opt out of marketing communication
Raise a grievance regarding data processing
Request information about how your personal data is used or shared

To exercise these rights, you may contact us at:

Email: info@thanksmam.in
Phone: +91-9103880067

We may verify your identity before processing such requests.

13. Account Deletion and Data Deletion

You may request deletion of your account and personal data by contacting us at info@thanksmam.in.

Once your account is deleted:

You may lose access to previous bookings, saved addresses, service history, offers, rewards, and account benefits.

We may retain certain data where required for legal, tax, accounting, fraud prevention, dispute resolution, or regulatory purposes.

Data already anonymized or aggregated may continue to be used for analytics, research, and business improvement.

14. Marketing Communications

We may send you promotional communication through SMS, WhatsApp, email, calls, push notifications, or other channels, including:

Service offers
Discounts
New service launches
Referral programs
Seasonal promotions
Service reminders
Feedback requests

You may opt out of promotional communications by following the unsubscribe option, changing your preferences, or contacting us at info@thanksmam.in.

Please note that even after opting out of marketing messages, we may still send you important service-related communication such as booking confirmations, payment updates, cancellation notices, refund updates, and account-related alerts.

15. User Reviews, Feedback, and Uploaded Content

You may submit reviews, ratings, comments, photos, videos, or feedback on our platform.

By submitting such content, you acknowledge that:

The content may be visible to Thanksmam, service professionals, or other users, depending on platform functionality.

You are responsible for ensuring that the content does not violate any law, third-party rights, privacy rights, or platform policies.

Thanksmam may use feedback, ratings, or reviews to improve service quality, resolve disputes, and monitor professional performance.

We reserve the right to remove content that is unlawful, abusive, misleading, defamatory, inappropriate, or in violation of our policies.

16. Service Professional Data

If you are a service professional, vendor, partner, agency, or individual providing services through Thanksmam, we may use your data to:

Create and manage your professional profile
Verify your identity and credentials
Assign service requests
Process payouts
Track service performance
Display limited profile information to customers
Conduct training, audits, and quality checks
Resolve complaints and disputes
Comply with legal and contractual obligations

Your name, profile photo, service category, rating, experience, and other relevant professional details may be visible to customers for service booking and trust-building purposes.

17. Children’s Privacy

Thanksmam is not intended for use by individuals below the age of 18 without parental or guardian supervision.

If any service is booked for a minor, child, elderly person, patient, or dependent individual, the person booking the service confirms that they have the legal authority and consent to share the required information with Thanksmam.

If we become aware that we have collected personal data from a minor without appropriate consent, we may take steps to delete such data.

18. Third-Party Links and Services

Our platform may contain links to third-party websites, payment gateways, social media platforms, partner pages, or external services.

We are not responsible for the privacy practices, content, security, or policies of such third-party platforms. You are encouraged to review their privacy policies before sharing any personal data with them.

19. Data Transfer

Your personal data may be stored or processed on servers located in India or outside India, depending on the service providers, cloud infrastructure, or technology partners we use.

By using Thanksmam, you consent to such storage, processing, and transfer of data in accordance with applicable laws.

20. Legal Compliance and Protection

We may use or disclose your personal data where we believe it is necessary to:

Comply with applicable laws
Respond to legal notices
Cooperate with law enforcement
Prevent fraud or misuse
Protect platform security
Protect the safety of customers, professionals, employees, or third parties
Enforce our Terms and Conditions
Defend against legal claims

21. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, business operations, or privacy practices.

The updated Privacy Policy will be posted on our website, application, or other appropriate channels. The “Last Updated” date will indicate when the Policy was last revised.

Your continued use of Thanksmam after any update means that you accept the revised Privacy Policy.

22. Grievance Officer / Privacy Contact

If you have any questions, complaints, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you may contact us at:

Grievance Officer / Privacy Contact
Name: Rahul
Designation: Grievance Officer / Privacy Officer
Company: Thanksmam
Email: info@thanksmam.in
Phone: +91-9103880067

Address:
6th Floor, A Block, PLATINA TOWER-2, TruWorx – 202, Sector 28, DLF Phase 1, Gurugram, Haryana 122008

23. Contact Details

For any privacy, support, service, or legal communication, you may contact:

Thanksmam
Email: info@thanksmam.in
Phone: +91-9103880067

Office Addresses:
6th Floor, A Block, PLATINA TOWER-2, TruWorx – 202, Sector 28, DLF Phase 1, Gurugram, Haryana 122008

TOWER-C6, SUPERTECH ECO VILLAGE-1, Sector 1, Bisrakh Jalalpur, Greater Noida, Uttar Pradesh 201318, India

Gali Number 11, Rahul Vihar 2nd, Pratap Vihar, Ghaziabad, Uttar Pradesh 201009, India